Warranty

(Purchases must be registered in order to receive warranty, to register your product, send us an email with your sales invoice, contact information, and bike/motor/battery serial numbers) 

We warranty our battery and Coaxial Bottom Bracket Motor™ for 2 years (please note that we only warranty the battery and motor on the Cypress model for 1 year), and our bike frame for 5 years. The warranty is valid for the intended use of the bikes. Warranty does not cover normal wear & tear or any loss or damage caused by negligence or improper assembly, repair, modification or use and so on. For example: brake parts, tubes, tires, chain, cables, bulbs, kick-stands, seat, and hand grips, etc. are not covered. Warranty will not cover a bike that is not registered or does not match the original registration serial number on the bike frame, motor, and battery.