+1 888-928-9328 Ext. #2
13986 Cambie Road, Unit 263
Richmond, British Columbia V6V 2K3
Frequently Asked Questions:
eProdigy Bikes can be serviced at any local bike shop! 90% of the components are regular bike parts and will be familiar for all mechanics to work on. Our bikes do not require any specialized tools or software. For parts that are more easily -or only- sourced through eProdigy, our warehouse is fully stocked to ship daily via UPS ground service. If the part is covered under our 2-year warranty, the part will be free of charge.
eProdigy Bikes come with a 2-year* warranty on both battery and Coaxial Bottom Bracket Motor™. The warranty period covers support and parts. *Cypress model = 1-year warranty
Yes! We have experience shipping to various countries across the globe. Shipping costs will vary depending on the destination. Note that taxes and duties will be additional.
If an eProdigy dealer isn't close-by, the bike can come to you. It will come securely packaged and boxed with only the front wheel, handlebar stem and pedals to be assembled. The only necessary tools are: 15mm Pedal Wrench, 6mm Allen Key, 14mm wrench (Banff Only). eProdigy recommends that after shipping, the bike be checked by a professional mechanic for optimal performance and safety purposes.
Yes! The 750W/500(CAD) Coaxial Bottom Bracket Motor™ is one-of-a-kind for its power and compact size. At the top of the mid-drive class with 120Nm of torque, and throttle feature. The throttle can be used to accelerate your eProdigy bike from a stop, on just about any terrain. It is also very helpful when exiting intersections quickly and safely!