(Purchases must be registered in order to receive warranty, to register your product, send us an email with your sales invoice, contact information, and bike/motor/battery serial numbers)
We warranty our battery and Coaxial Bottom Bracket Motor™ for 2 years (please note that we only warranty the battery and motor on the Cypress model for 1 year), and our bike frame for 5 years. The warranty is valid for the intended use of the bikes. Warranty does not cover normal wear & tear or any loss or damage caused by negligence or improper assembly, repair, modification or use and so on. For example: brake parts, tubes, tires, chain, cables, bulbs, kick-stands, seat, and hand grips, etc. are not covered. Warranty will not cover a bike that is not registered or does not match the original registration serial number on the bike frame, motor, and battery.
At eProdigy, we want you to love our bikes as much as we do, so if you’re not satisfied with your purchase within 7 days from the date of receiving, please let us know. We will offer a refund or credit with an original sales receipt. Returned bikes must still be in new or unused condition. eProdigy Bike reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bike was purchased.
Customer must pay return shipping or schedule a time to drop off the bike at our office. 18% restocking fee is applied to all returns. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used, ridden, or damaged while in the possession of the customer, the product cannot be exchanged or returned for future credit, unless authorized by eProdigy at a lower value than the purchase price.
Processing fees can apply to refunds.