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FAQs

Technical Support

Q

I cannot find an eProdigy dealer near me, where can I get service and order parts?

A

Eprodigy Bikes can be serviced at any local bike shop! 90% of the components are regular bike parts and will be familiar for all mechanics to work on. Our bikes do not require any specialized tools, or software. For parts that are more easily -or only- sourced through eProdigy, our warehouse is fully stocked to ship daily via UPS ground service. If the part is covered under our 2-year warranty, both the part and shipping will be completely free of charge.

Q

What type of warranty is offered by eProdigy?

A

Eprodigy Bikes come with a 2-year* warranty on both battery and Coaxial Bottom Bracket Motor™. The warranty period covers support, parts and shipping cost both ways. *Cypress model = 1-year warranty

General Information

Q

Do eProdigy Bikes ship worldwide?

A

Yes! We have experience shipping to various countries across the globe. Shipping costs will vary depending on the destination. Note that taxes and duties will be additional.

Q

How are eProdigy Bikes shipped?

A

If an eProdigy dealer isn't close-by, the bike can come to you. It will come securely packaged and boxed with only the front wheel, handlebar stem and pedals to be assembled. The only necessary tools are: 15mm Pedal Wrench, 6mm Allen Key, 14mm wrench (Banff Only). Eprodigy recommends that after shipping, the bike be checked by a professional mechanic for optimal performance and safety purposes.

Q

Can I accelerate my eProdigy bike from a stop, on a hill?

A

Yes! The 750W/500(CAD) Coaxial Bottom Bracket Motor™ is one-of-a-kind for its power and compact size. At the top of the mid-drive class with 120Nm of torque, and throttle feature. The throttle can be used to accelerate your eProdigy bike from a stop, on just about any terrain. It is also very helpful when exiting intersections quickly and safely!

Video

2018 eProdigy Electric Bike Updates Interbike

For 2018, eProdigy is continuing to refine and enhance their Achiever mid-drive motor, which was designed to be more streamlined than competing offerings and is only offered on eProdigy bikes.

eProdigy Electric Bikes at Interbike 2017

Here's a look at the eProdigy electric bike line up that includes their new lightweight carbon fiber folding electric bike!

e-Prodigy Logan E-bike

Mid-drive, NuVinci Harmony and a sport ride come together in this cool looking E-bike. Based in Canada, you will be seeing more US dealers carrying it for your riding pleasure.